Description
Modules
Supplier Account Manager
Supplier Account Manager role, responsibilities, attributes, priorities, practice, dangers & pitfalls are all fully explained.
Choosing/appointing an account manager will be one of the most important decisions ever made by a supplier. If the person doesn’t fit the bill and/or screws up it could cost your company millions of pounds.
Account managers are the face of your company when it comes to dealing with clients and third parties. They need to be very visible at the client site and regarded as an ally to all (client, third parties & anyone representing your own company).
As well as being key players for both your own company and the client, account managers must also be a supporter & promoter of the client when discussions take place within their own organisation.
For account managers themselves, the single most important thing is to understand the client’s culture. It is crucial to demonstrate this understanding as early as possible and at every level of client contact; account managers must engage with the culture and ‘speak the speak’ as and when appropriate. As soon as this begins, the account manager’s standing in the client environment will increase significantly.
Total Checks & Tips: 127
“the account manager is pivotal to success or failure – their appointment is the most important decision”
