Client contact management (CCM) is the vehicle for developing key business relationships at every level throughout the client organization. CCM is an essential component of account management, without it the whole process will either fail completely and your company is eventually replaced by a competitor or, as a minimum, result in significant loss of revenue & profit. Although such drastic…

The supplier’s account manager is pivotal to success or failure – their appointment is the most important decision. So, choosing/appointing an account manager will be one of the most important decisions ever made by a supplier. If the person doesn’t fit the bill and/or screws up it could cost your company millions of pounds. Account managers are the face of…

Account Management is best defined as enabling any supplier of people placements, consultancy, projects, services &/or products) to minimise risk in all that they do with particular focus on developing long-term revenue streams. In addition, there is an ongoing commitment to increasing productivity/profit/margin, client/people networks, trust/integrity, reputation/market standing & morale/pride. So, as the new business world continues to evolve after…