You’ll never achieve your business goals & targets without regular pragmatic Account Performance Reviews. Therefore, in addition to any current contractual commitments and aspirations for the account, the frequency of internal account performance reviews will depend on the size, complexity and potential of each client. It is also very important that the right people are present to contribute on specific…

As satisfaction surveys are a crucial component when evaluating supplier performance, they require significant thought and preparation. Ideally, you will survey the same areas at least once a year so that you can monitor trends as well as receiving a snapshot of client satisfaction, although it may take a few attempts to refine survey questionnaires. However, there is a great…

A SWOT Analysis can be used in various scenarios including establishing your own company’s current position in the market or with a specific client, the position of your client in their market, analysing the position of your own or your client’s competitors or the position of a particular assignment, project, service, people placement or product you are delivering. It can...